Shipping & Returns – D.vino arts

New collection is on! get 10% off with code WOODS10

Shipping & Returns

Shipping Information

Domestic - Israel

Standard shipping- costs 25 NIS, delivered within 10-14 business days.

Self pick up- The order can be collected free of charge from our studio in Tel Aviv, at Hopin 8, by prior arrangement. Once order is submitted, the studio will begin preparing the order and will send an email when the order is ready for pick up. The order is ready usually within 2-4 business days, except for handmade products (concrete and metal products) that take up to 7 business days.

Worldwide

International shipping- costs 35 NIS, delivered within 1-4 weeks.

All our items are delivered from Tel Aviv, Israel. We ship trough Israel Post Registered Delivery service that provides a Tracking Code to follow the shipping itinerary.

PLEASE NOTE - Some of our items are made-to-order, and take different times to produce. Orders placed on our site will be processed within a max of 6 working days.

Returns & Exchanges

You can cancel an order made on the website for the first 48 hours after submitting the order. Cancellation notification will be made by email to d.vinoarts@gmail.com.

A product that has arrived and has not been used and is complete in it's original packaging, can be returned to our studio within 14 days, by delivery to our address- Hoofien 8, Tel Aviv, Israel, 6910319, following an email that explains the reason of the return, to d.vinoarts@gmail.com. 

Returning the products within 14 days of the purchase, the credit card that was charged in the transaction will be credited with the price of the returned product. Once we have received the item we will refund the cost. The shipping fees will not be credited. Returning after more than 14 days- the product can be replaced by the other products in the online store.

In the event that a returned package is lost or damaged during the shipment back, we will not be able to refund you. 

Many items are hand made and will vary slightly in size and color to those visible in the online store. In addition please note that a handmade product will never look machine made and every piece is unique.